Order cancelation

You have the right to cancel your order. For fresh flowers we require two working days’ notice before the delivery date. For cancellations of non-perishable items, one working day’s notice is required.

To cancel an order, please phone our shop at 0208 6722722.

Refund policy

Our bouquets are guaranteed for five days from delivery provided that the care instructions are followed. We go the extra mile to deliver all flowers in perfect condition. It is unlikely that your flowers will be damaged in transit, but if they are, please keep them and contact us within 24 hours of receiving them.

Moonlight flowers cannot be liable for claims reported after 24 hours of receipt. Where possible we will replace damaged flowers. However if this is not possible a full refund will be offered.